FAQS

What is your return policy?

  • Eligible merchandise may be returned for store credit only within 7 days.
  • Sale merchandise / Mystery Boxes / Gift Cards are not eligible to be returned.
  • Disclaimer: Must be shipped & postmarked within 7 days from the date your order was delivered.
  • Please click here to view our full return policy.

What are your shipping rates?

  • Please click here to view our shipping rates & additional shipping information.

When will my order ship? 

  • All orders are processed as soon as they are received and shipped within 1-2 days from which the order was placed.
  • Priority & express shipping orders placed before 12PM EST will be shipped the same day / after 12PM EST will ship the following business day.

When will my preorder ship?

  • All pre-orders will be shipped on or around the date listed in the items description.
  • Disclaimer: If your order includes a preorder item, your entire order will ship once your pre-order becomes available.

Can I change or cancel my order?

  • Once an order has been placed it cannot be changed or cancelled.
  • If you would still like to return the item once received, it may be returned if in accordance with our Returns Policy. 

Can I use store credit with a promo code?

  • No, unfortunately at this time we are unable to apply a promo code towards purchases made using store credit.

Ugh...my size is sold out

  • Don’t panic, sign up for our email newsletter to be the first to know when items are restocked.
  • Please note, we do not guarantee that all sold out items will be restocked.

Accepted payment methods

For your convenience, The Modern Minx accepts the following payment methods:

  • Paypal
  • Visa / MasterCard / Discover / Amex
  • Google Pay
  • Apple Pay
  • Afterpay
  • Sezzle

My order isn't processing...help!

  • Please double check your credit card number, expiration date and ccv code.
  • It is possible that your current address does not match the billing address listed for the card provided.

Why was my card charged twice?

  • If a pending transaction is displaying twice on your account, please know you will not be charged twice for your purchase.
  • One of the pending transactions will automatically be removed by your bank within 24-72 hours and you will only be charged once for your purchase.
  • This can occur if the “confirm” button is clicked multiple times during checkout.