Eligible merchandise may be returned for store credit only within 7 days of the order delivery date.
Refunds & exchanges are not available - No exceptions.
Store credit will be issued via gift card, may be used at any time and does not expire.
Sale merchandise, Gift Cards & Mystery Boxes are not eligible to be returned.
Disclaimer: Must be shipped & postmarked within 7 days from the date on which the order was delivered.
Please click here to initiate a return - Be sure to have your email address & order number nearby.
You may also contact us at email@example.com to initiate a return request.
Return shipping postage is the sole responsibility of the customer.
We recommend using a trackable & insured shipping method via USPS as we are not responsible for items lost or damaged in transit.
All items MUST be returned in protective packaging to prevent damage during handling.
Damaged returns will NOT be accepted.
Once we have received your return, please allow 3 - 5 business days for your store credit to be issued.
In order for your item to be eligible for a return, it must meet the following criteria:
Item(s) must be in NEW and undamaged condition.
Item(s) have all product and The Modern Minx tags and protective packaging attached.
Item(s) must be unworn, unwashed and unaltered.
Item(s) must be free of any stains (makeup, deodorant, etc.) / scent (perfume, smoke, detergent, etc.) / pet hair / dandruff.
Items that do not meet this criteria will be refused, returned to you and are subject to an additional shipping charge.
Alternatively, The Modern Minx, at its discretion, may apply an additional 20%-50% restocking fee against the purchase value & issue store credit for any remaining balance.
Exceptions will not be made under any circumstances.
Item must be shipped and postmarked prior to the 7 day timeline allowed for returns.
Sale merchandise, mystery boxes & gift cards are Final Sale & may not be returned.
The following items are not eligible for a return - no exceptions will be made:
Sale Items are Final Sale
All Accessories - Handbags / Eyewear / Jewelry
The Modern Minx requires that eligible items be shipped & postmarked within 7 days from the date in which the order was received in order to qualify for store credit.
Returns shipped & postmarked after 7 days are considered stale returns.
Stale returns are subject to being rejected and returned to the sender - and will incur additional shipping fees.
Alternatively, The Modern Minx, at its discretion, may apply a 20%-50% restocking fee against the purchase value when processed in our returns center.
Store credit for the remaining balance will be issued following our normal returns process.
Still have questions? Please send us an Email at: firstname.lastname@example.org including your full name / order number & we will get back to you shortly.
By making a purchase on www.shopthemodernminx.com you agree to this return policy.