- Eligible merchandise may be returned for store credit only within 7 days of the order delivery date. Refunds are not available - No exceptions.
- Store credit will be issued via gift card, may be used at any time and does not expire.
- Sale merchandise, Gift Cards & Mystery Boxes are not eligible to be returned.
- Disclaimer: Must be shipped & postmarked within 7 days from the date on which the order was delivered.
How do I make a return?
- Please click here to initiate a return - Be sure to have your email address & order number nearby.
- Please allow 24-48 hours for your return request to be approved.
- Once approved, we will email you a pre-paid shipping label.
- Please securely package your return, affix the provided label to your package and send your return to us.
- Return Shipping Fee of $9.95 - will be automatically deducted from purchase value prior to issuing store credit.
All items MUST be returned in protective packaging to reduce damage during handling. Damaged returns will NOT be accepted.
When will I receive my store credit?
- Once we have received your return, please allow 3 - 5 business days for your store credit to be issued.
Is my item eligible for a return?
In order for your item to be eligible for a return, it must meet the following criteria:
- Item(s) must be in NEW and undamaged condition.
- Item(s) have all product and The Modern Minx tags attached.
- Item(s) must be unworn, unwashed and unaltered.
- Item(s) must be free of any stains (makeup, deodorant, etc.) / Scent (perfume, smoke, detergent, etc.).
- Items that do not meet this criteria will be refused, returned to you and are subject to an additional shipping charge.
- Exceptions will not be made under any circumstances.
- Item must be shipped and postmarked prior to the 7 day timeline allowed for returns.
- Sale merchandise, mystery boxes & gift cards are Final Sale & may not be returned.
Which items are not eligible?
The following items are not eligible for a return - no exceptions will be made:
- Sale Items are Final Sale
- All Accessories - Handbags / Eyewear / Jewelry
- Mystery Boxes
- Shipping Charges
- Gift Cards
Is it too late to mail my return?
- The Modern Minx requires that eligible items be shipped & postmarked within 7 days from the date in which the order was received in order to qualify for store credit.
- Returns shipped & postmarked after 7 days are considered stale returns.
- Stale returns are subject to being rejected and returned to the sender - subject to additional shipping fees.
- Alternatively, The Modern Minx, at its discretion, may apply a return shipping fee of $9.95 in addition to a 20% restocking fee against the item(s) value when processed in our distribution center.
- Store credit for the remaining balance will be issued following our normal returns process.