Return Policy

What is your return policy?
  • Eligible merchandise may be returned for store credit only within 7 days of the order delivery date.
  • Store credit will be issued, may be used at any time and does not expire.
  • Sale merchandise, Gift Cards & Mystery Boxes are not eligible to be returned.
  • Disclaimer: Must be shipped & postmarked within 7 days.

 How do I make a return?

  • Please click here to initiate a return - Be sure to have your email address & order number nearby.
  • Please allow 24-48 hours for your return request to be approved.
  • Once approved, we will email you a pre-paid shipping label.
  • Please securely package your return, affix the provided label to your package and send your return to us.
  • Return Shipping Fee of $9.95 - will be automatically deducted from purchase value prior to issuing store credit.
  • All items MUST be returned in protective packaging to reduce damage during handling. Damaged returns will NOT be accepted.

When will I receive my store credit?

  • Once we have received your return, please allow 3 - 5 business days for your store credit to be issued.

Is my item eligible for a return?

In order for your item to be eligible for a return, it must meet the following criteria:

  • Item(s) must be in NEW and undamaged condition.
  • Item(s) have all product and The Modern Minx tags attached.
  • Item(s) must be unworn, unwashed and unaltered.
  • Item(s) must be free of any stains (makeup, deodorant, etc.) / Scent (perfume, smoke, detergent, etc.).
  • Items that do not meet this criteria will be refused, returned to you and are subject to an additional shipping charge.
  • Item must be shipped and postmarked prior to the 7 day timeline allowed for returns
  • Sale merchandise, mystery boxes & gift cards are Final Sale & may not be returned

Which items are not eligible?

The following items are not eligible for a return - no exceptions will be made:

  • Sale Items are Final Sale
  • All Accessories - Handbags / Eyewear / Jewelry
  • Bodysuits
  • Mystery Boxes
  • Swimsuits
  • Shipping Charges
  • Gift Cards

Is it too late to mail my return?

  • The Modern Minx requires that eligible items be shipped & postmarked within 7 days from the date in which the order was received in order to qualify for store credit.
  • Returns shipped & postmarked after 7 days are considered stale returns. 
  • Stale returns are subject to being rejected and returned to the sender - subject to additional shipping fees.
  • Alternatively, The Modern Minx, at its discretion, may apply a 20% restocking fee to the item(s) when processed in our distribution center.
  • Store credit for the remaining balance will be issued following our normal returns process.
 Still have questions? Please send us an Email at: customerservice@shopthemodernminx.com including your full name / order number &  we will get back to you shortly.